FAQ's
What is Swapzee.com.au
How does Swapzee work?

It’s easy! Simply register on our website, then start posting and swapping. Take a photo of your item, share to your wardrobe and watch the swapping magic unfold.
Every time you post an item you receive a ZPoint – the more you post the more points.
The only thing you will pay is a small shipping fee for the item to be sent to you

How long will it take to get my package?

Swappers have 3-5 business days to send and then it is via normal postage timings.

How do I earn more ZPoints?

It’s simple: for every item you post, you earn ZPoints.
1 ZPoint = accessories (hat, scarves, gloves), T-shirts, leggings, babywear
2 ZPoints = Trousers, Jeans, Shirts, Blouses & Knitwear, Casual dresses
3 ZPoints = Formal Dresses, Outwear, Jackets
Points will be automatically added to your account and the time of posting. Once you have selected the type of product the allocated points will appear in your account.

Do I need to swap directly with another member?

Nope! Swapzee is different. When you post an item, you get access to all members wardrobes and what items they have posted. Unlike traditional swapping platforms, Swapzee is a one-to-many swap system, so you’re not limited to one-on-one trades.
If someone ones to swag on of your items, you do not need to swap with one of theirs.
However, we do encourage you to swag more than one item per wardrobe to help minimise the carbon footprint.

What does it mean to swag/swap?

Swap – to put an item in your wardrobe with the intention of sharing it with someone else
Swag – to take another person’s item from their wardrobe that you like for yourself.

Why join Swapzee?
OH! So many reasons -
  • Keep your clothes out of landfill – one person’s treasure is another person’s gold
  • Never pay retail again—swap items for free (just cover a small shipping fee)
  • For a small monthly fee, you can have access to so much clothing – the whole year fee is less than buying a pair of jeans
  • Refresh your wardrobe by swapping and swagging!
  • Swapzee is for everyone—gender and body inclusive.
  • Share your OOTDs, favourite looks, and connect with others—your style, your way.
  • And above all—Swapzee was created to be easy to use and create a community of sustainable clothing warriors
Who can join Swapzee?

If you’re 14 or older, yes you can.
Swapzee is an inclusive circular fashion community for everyone.

What can I swap on Swapzee.com.au?
  • Clothing (of course!)
  • Accessories (bags, jewellery, scarves, hats)
  • Vintage pieces with a story

Clothing or accessories can be gently used, unworn, brand new with tag, and generally in a wearable condition. They must clean and no stains.
Basically, anything that you don’t wear anymore but would be comfortable gifting to your bestie.

What’s not accepted on Swapzee?
  • Undergarments, socks, and hosiery/tights
  • Used bathing suits (only new with tags)
  • Non-wearable accessories (only things like wallets, handbags, sunglasses, and jewellery)
  • No shoes
Once I receive an item, do I ever have to give it back?

Once you swag an item and it arrives, it’s yours to keep. Of course, you can always post it back later to share it with someone else if you wish.

Can I sell on Swapzee.com.au?

Swapzee.com.au is strictly a swapping platform—no selling here. It’s about sharing, not reselling.

I thought swapping was free. So why am I paying a subscription fee?

Yes, swapping is free! But to keep the swapzee.com.au platform running smoothly and ensure everyone has access to this awesome community, we charge a small subscription fee for operational costs.

Shipping Fees
Pay a Small Shipping Fee:

As the person receiving the item ("swagger"), you pay a small shipping fee to get your chosen item.

Provide Shipping Info:

Once you select an item and finalize the swap, fill in your shipping details.

Shipping Label Sent to the Swapper:

The current owner of the item will receive an email with the shipping label. They’ll print it, attach it to a Swapzee mailer bag, and send the item to you.

Security for Your Swap:
  • The shipping fee you pay will also be temporarily held from the swapper as a security measure.
  • If the item doesn’t arrive or isn’t clean and wearable as described, your shipping fee will be refunded.
Successful Swap:

If the item arrives in good condition as expected, the held amount will be released back to the swapper.

What kind of content is not allowed on the platform?
  • Explicit or inappropriate content
  • Harassment or bullying
  • False information
  • Intellectual property violations
  • Impersonation
  • Privacy violations
  • Graphic content

Any sign of this behaviour and we will take you off the website and subscription.
Remember we are all here for the same goal and to build an amazing community of sustainable clothing swaps. Any serial offenders who constantly send unusable swaps will be taking off the website and subscription will be canceled.

Support

We love hearing from our Swapzee community!
You can contact us on info@swapzee.com.au for any issues or suggestions you might have.

Compare Products
Compare