Cancellation Policy

Swapzee Membership Cancellation Policy

1. Cancellation Notice Requirement

Members may cancel their Swapzee membership at any time by providing a minimum of thirty (30) days’ written notice. The notice period begins on the date Swapzee receives the written request.

2. Accepted Forms of Written Notice

Members must submit their cancellation request using one of the following methods:

  • Email: [Insert company email]
  • Postal Mail: [Insert company address]
  • Online Form: If applicable, via Swapzee’s online cancellation portal.
3. Membership Fees and Final Payment
  • Members are responsible for any outstanding fees or charges accrued up to and including the final day of the 30-day notice period.
  • If a payment is due during the notice period, the member must complete this payment before the cancellation is finalized.
  • Swapzee does not issue refunds for unused portions of a billing cycle.
4. Confirmation of Cancellation
  • Swapzee will acknowledge receipt of the cancellation request via email or in writing within 5 business days.
  • If the member does not receive confirmation within this timeframe, they should contact customer support to ensure the request was received.
5. Early Termination Fee (if applicable)

If a member is under a fixed-term contract and wishes to cancel before the term ends, an early termination fee may apply unless otherwise agreed.

6. Exceptions and Special Circumstances

Swapzee reserves the right to waive the notice period in cases of:

  • Medical conditions that prevent continued use of membership services (documentation required).
  • Relocation to an area outside of Swapzee’s service coverage (proof required).
  • Financial hardship (case-by-case review).
7. Amendments to Cancellation Policy

Swapzee reserves the right to amend this policy with reasonable notice to members. Any changes will be communicated through official channels.

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